FAQ

We accept the following payment methods: MasterCard, Visa, American Express, Discover, and Diner's Club credit/debit cards, Venmo, Google Pay, and PayPal.

We ship orders via the United States Postal Service (USPS), unless otherwise noted in the product's description. We most commonly use USPS Ground Advantage and USPS Priority Mail services. Service time varies based on your location, but is generally 2-5 business days from the time of shipment.

We ship out all orders by the end of the next business day.

Therefore, you can expect to receive your item between 3 and 6 business days after placing your order.

Yes. After you place your order, we will send you an order confirmation email, followed by a second email with your order tracking information once the shipping label has been created. 

We ship to any location serviced by the U.S. Postal Service inside the United States.

Video Game Gem Vault is pleased to offer FREE SHIPPING on all orders to locations within the United States. Your order will ship via USPS Ground Advantage or USPS Priority Mail, unless otherwise noted in the product's description.

If you require faster shipping service or would like us to ship to a location outside of the United States, please contact us directly to place your order. You may email us at play@videogamegemvault.com or call/text +1 (517) 400-7264.  

You can absolutely return your item to us, within 30 days after purchasing it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.

To return an item, please contact us directly. You may contact us by calling or texting (517) 400-7264 or emailing play@videogamegemvault.com. We will send you a return shipping label via email. Then it's time to ship out your item via USPS. Once we receive the item back, we will inspect the item to ensure it is in the same condition as it was when we shipped it out. After this step is completed and everything looks good, we will issue you a full refund via the payment method used to place the order. We will contact you to let you know that we've issued the refund. Please allow some time after we issue the refund for your bank to process the transaction.

Unfortunately, we don’t offer exchanges. 

If you experience any issues with the function of your console within 12 months of purchasing one of our refurbished video game consoles, we will repair or replace the system for you, at no additional charge! Please note that in order for us to honor this warranty, our warranty sticker must be intact and undamaged. Please contact us directly for all warranty inquiries. You may contact us by calling or texting (517) 400-7264 or emailing play@videogamegemvault.com. We will respond to you within 48 hours.

Video Game Gem Vault is an online used video game and refurbished console retailer located in Lansing, Michigan. Our address is 1231 E. Michigan Ave, Suite 205, East Lansing, MI 48823. We are an online only, eCommerce-based business.

Our warehouse is not currently open to the public, so we do not have regular hours of operation. However, we do respond quickly to all requests for customer service! 

Please feel free to contact us anytime by calling or texting (269) 213-5006 or by emailing play@videogamegemvault.com. We would love to hear from you! We will respond to you as quickly as possible, in 48 hours or less. 

We offer an array of  video games, consoles, handheld systems, gaming accessories, and other gaming related collectibles and products. Our focus is mainly on retro video games and systems, but we do have some new gen offerings as well. We carry video games for several different platforms in our inventory, including systems from Nintendo, Sony PlayStation, Sega, and Microsoft Xbox. We refurbish video game consoles and handheld systems as well, including Nintendo NES, PlayStation 1 and 2, Sega Genesis and more. We are excited to offer video game manuals and guides in our store, so that you can make your copy complete or so you can figure out how to beat the level you're stuck on!

We are always posting new inventory, so we may have listed the item you're looking for since the last time you've checked!

If the specific game, console, accessory or manual that you're looking for is not currently on our online store, please feel free to contact us. We would be happy to checked the unlisted inventory we have at our location to see if we can locate the item for you! 

To contact us, please call or text (517) 400-7264 or email play@videogamegemvault.com.